Frequently Asked Questions

VideoConduit is a REST API that lets developers download, process, and analyze video and audio from over 1,000 platforms. One API key, one consistent interface — download media, transcribe speech, translate audio, extract comments, generate previews, and more.

VideoConduit supports over 1,000 platforms including YouTube, Vimeo, Twitter/X, TikTok, Instagram, Facebook, Twitch, SoundCloud, Dailymotion, and many more. If a platform hosts publicly accessible media, we most likely support it.

No. The Free tier gives you 25 credits per month with no credit card required. Sign up with just an email address and start making API calls immediately.

Sign up for a free account, then generate an API key from your dashboard. Include it in the Authorization header of every request as a Bearer token. You can create multiple keys and rotate them at any time.

Download video and audio in multiple formats and qualities, transcribe speech to text, translate audio to 50+ languages, extract comments and metadata, generate thumbnails and GIF previews, extract clips and chapters, fingerprint videos for duplicate detection, and more. See the full documentation for every endpoint.

Most info and metadata requests complete in under 2 seconds. Downloads typically take 5–30 seconds depending on file size. Transcription and translation take longer depending on audio length. All jobs run asynchronously — you get a job ID immediately and can poll for status or use webhooks.

Yes. The dashboard gives you a complete overview of your API usage, job history, credit balance, API keys, webhook configuration, and analytics. You can filter and search jobs, retry failed ones, and manage your account settings — all from a single interface.

Yes. VideoConduit includes a Model Context Protocol (MCP) server that lets AI agents like Claude, Cursor, and other MCP-compatible tools interact with the API using natural language. You can also integrate with Zapier, Make, and n8n using webhooks.

VideoConduit runs on dedicated servers in Europe. We do not use shared cloud infrastructure — our servers run on bare metal with NVMe storage for fast media processing. All data is processed and stored in the EU.

Growth and Business plan subscribers receive a 99.5% uptime SLA. Enterprise plans receive a 99.99% uptime SLA. You can monitor real-time service health on our public status page.

Every API request requires a Bearer token in the Authorization header. Generate API keys from your dashboard. Keys can be rotated with a configurable grace period, restricted to specific IP addresses, and revoked at any time. We never store raw keys — only secure hashes. See the authentication guide.

For downloads: MP4, WebM, MKV for video; MP3, WAV, AAC, Opus for audio. For transcription and translation: JSON, SRT, and VTT. For previews: GIF, JPG, PNG, WebP. You can also request format conversion as part of the download request.

Transcription uses Whisper AI running on our servers — no third-party APIs. Submit a video URL and receive timestamped text in JSON, SRT, or VTT format. You can choose model sizes (tiny, base, small, medium) to balance speed and accuracy. Language is auto-detected or can be specified. See the transcribe endpoint docs.

Yes. The batch endpoint accepts 1–25 URLs in a single request. Credits are deducted upfront and refunded for any items that fail. You can also submit a playlist URL to automatically discover and process all videos in the playlist.

Register a webhook URL in your dashboard or via the API. When a job completes or fails, we send an HMAC-SHA256 signed POST request to your endpoint with the job result. Failed deliveries are retried automatically. You can add custom headers and view delivery logs in your dashboard. See the webhooks guide.

Rate limits vary by plan: Free gets 10 requests/minute, Starter gets 60, Pro gets 200, and Business gets 600. Every API response includes X-RateLimit headers so your application can handle limits gracefully. Limits are per API key. See the rate limits guide.

Use Server-Sent Events (SSE) by connecting to the job stream endpoint. You’ll receive real-time progress updates including percentage complete, current stage, and ETA. SSE supports automatic reconnection via the Last-Event-ID header.

Yes. Cancel any in-progress job to stop processing and receive a credit refund. Retry any failed or cancelled job to create a new job with the same parameters. Both actions are available via the API and from the dashboard.

API keys are stored as secure hashes. All connections use HTTPS. Download URLs are time-limited and cryptographically signed. SSRF protection blocks requests to private networks. IP allowlists restrict API key usage to trusted addresses. Webhook payloads are HMAC-SHA256 signed.

VideoConduit is a standard REST API that works with any HTTP client in any language. We provide a full OpenAPI specification and Postman collection for quick setup. The API also ships with an MCP server for AI agent integration.

A credit is the unit of usage on VideoConduit. Info and subtitles cost 1 credit, downloads cost 1 credit (2 with watermark), transcription costs 4 credits, translation costs 5 credits, and batch/playlist items are charged per URL. See the docs for the full breakdown.

Five tiers: Free (25 credits/month, no card required), Starter (€29/month, 1,000 credits), Pro (€79/month, 2,000 credits), Growth (€199/month, 10,000 credits), and Business (€499/month, 35,000 credits). All plans access every endpoint. Annual billing saves 20%. See the pricing page for details.

Monthly credits reset at the start of each billing cycle and do not roll over. However, bonus credits purchased separately never expire and are never affected by plan changes or credit resets.

Yes. Credit packs let you purchase bonus credits on top of your plan. Bonus credits never expire, are consumed only after your monthly credits run out, and survive plan changes including downgrades.

Yes, at any time from your dashboard. Upgrades take effect immediately with prorated billing and a fresh credit allocation. Downgrades take effect at the start of your next billing cycle. Bonus credits are always preserved.

API requests that require credits will return a 402 error with a clear message. Your existing files and data remain accessible. You can upgrade your plan or purchase a credit pack to continue immediately.

If a job fails due to a VideoConduit error, credits are refunded automatically. For billing, we offer a full refund within the first 7 days of any paid plan. After that, you can cancel at any time and your plan remains active until the end of the billing period.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Business customers can provide a VAT/tax ID for reverse-charge invoicing.

Yes. All paid plans offer annual billing at a 20% discount compared to monthly pricing. You can switch between monthly and annual billing at any time from your dashboard.

Yes. Our Enterprise plan offers custom credits, custom rate limits, dedicated account management, and a 99.99% SLA. Visit our pricing page or contact us to learn more.